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System Improvement

Systems Improvement and Policy Insight

Projects that improve decision quality, standardize processes, and inform policy with transparent evidence and to support injured workers. 

We improve fairness, efficiency, and transparency in decision systems by developing evidence-informed standards and assessing organizational readiness for adoption. Our work equips leaders with high quality exposure and capacity evidence, actionable frameworks, and implementation guidance—so policies and processes better reflect real world and produce consistent, equitable outcomes.

 

Representative projects & contributions:

  • Canadian Paramedic Work Disability Prevention & Management System Standard. Led cutting-edge research that resulted in a system level standard and related tools to prevent and manage work disability (including operational stress injuries), replacing reactive, variable practices with a consistent management level standard and related tools to prevent and manage work disability (including operational stress injuries), replacing reactive, variable practices with a consistent management systems approach. 

    Funded by Defence Research and Development Canada.

  • National First Responder Fatigue Risk Management Standard. Spearheaded the development of Canada’s first evidence-informed standard to measure, assess, and control fatigue risks across police, fire, and paramedic organizations, embedding multidisciplinary best practice into policy. 

    Funded by Defence Research and Development Canada.

  • Towards a Canadian Work Disability Management System Standard (cross-sector). Engaged labour, employers, occupational health and safety bodies, academics, and injured worker groups to design a scalable organizational standard for systematic disability prevention and management. 

     

  • Organizational Readiness for the Workplace Impairment Standard. Identified barriers/enablers to standard adoption across industries and business sizes, guiding practical implementation roadmaps and policy alignment. 

    Funded by Canadian Standards Association.